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Everyone has their own personal way of coming up with good creative ideas. I find that sitting in a comfortable chair with my eyes closed and just letting my mind wander works. if I'm not so tired I'll fall asleep, it usually brings up enough creative juice to let my brain figure out the answer to whatever problem I'm thinking about, or some interesting idea to think about. What's your secret? Do you have a routine, or a place that helps you think?
In Murky Coffee a customer tried to get an iced espresso, but was told that the store policy was to not serve iced espresso drinks because it destroys the taste of the espresso (or if you're a coffee nerd, ruins the crema). So the customer ordered an espresso and a glass of ice and poured the espresso over the ice in front of the sad barista ruining "the integrity of the coffee." While I'm sure it didn't taste as delicious, was the store policy correct to deny the customer the choice, or does the rule that the customer is always correct win?