I waited tables for eight years, and virtually all of my pay came from my customers. I was paid $3.09 an hour, not even close to enough to live on by itself.
This is how it should be, it ensures that your table server is courteous and makes the attempt to be sure you're satisfied: there's much at stake for the servers if they're aiming for a tip.
It also allows a level of recognition and merit pay that doesn't exist in a lot of minimum-wage jobs, which can keep morale higher and lower turnover in good workers for the owner. Bad servicepeople don't make enough, and they move on. Good ones stay and make good money.
Speaking as a waitress, the incentive of the tip also gives the customer an advocate in the kitchen. I know if I bring a plate of food to you and it's cold or not properly prepared, my tip will suffer, so I'm going to lean on the cooks harder to do a good job.
Posted 71 days ago | Tagged As: Pay For Performance