Was denying cust an iced espresso on principle right?
In Murky Coffee a customer tried to get an iced espresso, but was told that the store policy was to not serve iced espresso drinks because it destroys the taste of the espresso (or if you're a coffee nerd, ruins the crema). So the customer ordered an espresso and a glass of ice and poured the espresso over the ice in front of the sad barista ruining "the integrity of the coffee." While I'm sure it didn't taste as delicious, was the store policy correct to deny the customer the choice, or does the rule that the customer is always correct win?
Yes, taste first
Side Score: 18
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No, customer is alway right
Side Score: 23
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Since it's their store, they have the right to limit the options for sale. McDonalds wouldn't sell a raw burger or a coffee milkshake just because someone demands to buy one. If an item is listed on the menu, then it's for sale, otherwise, it's not. That they limit their offerings based on a desire to make better coffee makes the decision to not sell even more correct. The customer's passive-agressive message on his tip (see link) shows that the customer is not always right. Posted 140 days ago | Tagged As: taste wins
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