Well-educated Americans? Yea, there are, but few. Mal-edukado, a lot....Those are Americans who does not want to listen, getting personal with the customer service agents with accents. English may not be our mother tongue, we speak multi languages. For example, Americans loves items on sales but doesn't know how to read simple instructions whatsoever. The keyword is SELECTED ITEMS. Like, 20% disc on selected items, but they would insist that they are supposed to get disc on items they want. If they cant get it, they would gone mad. People from other countries are laughing for you guys,,,do not think you all are GOD...