Customer service is suffering in America because of outsourcing to foreign countries. They are reading from scripts about a subject they know nothing about. They don't listen to the responses to their script questions because they don't understand the subject matter at hand. Ergo, the customers are getting frustrated and their issue is not resolved without multiple phone calls that are using up their valuable time off, or worse from their job. This is a no win situation since entry level jobs for young adults are now hard to come by.